• Introduction - Industry and Historical Overview, Soil Prevention, Maintenance,

Restoration

• Review of Floor Types and Materials - Principals of Identification, Appearance;

Visual ID and Size, Geology, a primer, Marble, Limestone, Travertine, Terrazzo,

Granite, Slate, Sandstone, Specialty Surfaces, Tumbling, Flaming and Finishing

Techniques, Grout, Basic Installation and Installation Techniques

• Ceramic Tile and Masonry - Glazed ceramic, Quarry tile, Terra cotta, Saltillo,

Porcelain, Brick, Paver stone, Glass tile, Precious and semi precious minerals

• Slip, Trip and Fall - Facts and Figures, Liability Issues, Prevention and Awareness

• Environmental Health and Safety - Facts and Figures, Understanding the Indoor

Environment, IAQ & IEQ, Radon

• Security - Company Property, Customers

• Review of Basic Floor Care Principals and Procedures - Introduction, Routine

Cleaning Procedures, Chemical Sensitivity, Specialised Cleaning Procedures, Honing

and Polishing, Diamond Polishing, Abrasive Powders, Penetrating Sealers, Topical

Coatings, Crystallisation, Specialised Procedures

• Chemicals, Tools and Equipment - How chemicals work, Chemical safety, Common

Floor Care Chemicals, Tools, Power Equipment

• Hands On Practice - Floor Covering Identification, Condition and Problem

Identification, Test Cleaning, Maintenance Plan Development

• Problem Solving and Trouble Shooting - Other Issues and Conditions that Impact

Results, The Role of the Certified Inspector, Solving Common Floor Care Problems